April 10, 2020

From crisis containment to well-being - without overwhelm

This post is based on content from remotify.work’s self-paced course for remote teams and team-leaders. The course is delivered in bite-sized chunks by Intao’s digital mentor.

Click here to find out more.

The Coronavirus response has created turmoil and anxiety

The mass shift to remote working due to COVID-19 has disrupted employees' lives and businesses' operations alike. Many companies have mounted an admirable response.  Essential services are still running.  New, emerging needs are getting addressed.  And, in numerous cases, a compassionate desire to serve community has overridden the profit motive.

Beneath the surface, staff have battled to keep operations running amid the absence of colleagues, lack of resources and uncertainty in every aspect of business.  At home, a new reality faces workers.  Supporting vulnerable relatives and educating children who no longer go to school while juggling work from a makeshift home-office has become the norm.

It's hard to believe how much change there has been.  It's only now that many are getting a chance to take stock.  With the fight-or-flight, adrenaline-charged phase coming to an end, the outlook is one of uncertainty, disconnection and confusion.

With the vulnerable protected, employers must care for the well being of workers

The order to stay at home prioritises the well-being of vulnerable citizens by ensuring that the health services they need do not become overwhelmed.  With a 'new normal' roughly in place, now it is time to consider looking after the well-being of employees who have adapted so rapidly.

Change, lack of control, disconnection from others and uncertainty about the future are burdening every aspect of life.  Companies can reduce that burden by ensuring that teams working remotely from each other get equipped with new skills and necessary support.

Of course, even attempts to spend time on improving remote team-work could backfire, increasing overwhelm in an already chaotic scene.  The solution must be sensitive to the situation, and address the need gradually and under the control of the learner.  The learner must be able to balance crisis management and forward-looking activities.

Beyond well-being, an opportunity for development

As the dust settles, positives are coming from the rebalanced lives people are leading.  Local communities are caring for each other, families are together more, and sometimes even long-neglected hobbies are getting revived.  The optimistic view for the workforce is that, due to this crisis, it becomes more versatile and resilient.  We can harness technology, collaborate across distances, progress business goals and care for well-being better than ever before.  Maybe, when all this is over, we'll be the better for it.

The cynical, like me, will be wondering what I'm selling. Well, a digital learning solution that fits the bill is in the works! You can find out more at intao.io.

remotify.work and Intao's digital mentor for newly remote teams

This post is based on content from remotify.work’s self-paced course for remote teams and team-leaders. The course is delivered in bite-sized chunks by Intao’s digital mentor.

Click here to find out more.

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